Legal
Refund Policy
Last updated October 5, 2026
We want you to be happy with Runora. Dictation is free, so this policy covers Agent Mode purchases: the monthly subscription and top-up packs.
1. 14-day refunds
You can request a full refund for any Agent Mode purchase, including a subscription renewal or a top-up pack, within 14 days of the transaction date. No reason is needed.
2. How to request a refund
Purchases are processed by Paddle.com, our Merchant of Record, which handles refunds. To request one, use the link in your Paddle receipt email, visit paddle.net, or email us at volkanvural01@gmail.com and we will arrange it. Approved refunds go back to your original payment method, usually within 14 days.
3. Cancelling
You can cancel your subscription at any time to stop future renewals. After cancelling, you keep access until the end of the period you have already paid for. Cancelling on its own does not refund the current period; request a refund within 14 days if you want one.
4. After 14 days
Purchases older than 14 days are generally not refundable. If something went wrong, for example you were charged twice or Agent Mode did not work for you, contact us and we will review it case by case.
5. Your legal rights
This policy does not limit any consumer rights you have under the law of the country where you live. See also our Terms of Service.